Privacy Policy
Effective Date: March 2023
eCure (“eCure,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services, including telemedicine, in-person visits, house calls, website, and mobile applications (collectively, the “Services”).
By using the Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We collect information you voluntarily provide to us, including:
Name, date of birth, address, phone number, and email
Health history, symptoms, medications, and other clinical data
Payment information (processed securely by third-party vendors)
1.2 Usage & Device Data
We may collect:
IP address, browser type, operating system
Date, time, and duration of use
Pages accessed and features used
Mobile device identifiers and app interactions
1.3 Location Data
For services such as house calls or geo-relevant telehealth compliance, we may collect location data with your consent. You may disable this via your device settings, but it may impact functionality.
1.4 Third-Party Sources
We may receive health or insurance data from labs, pharmacies, or healthcare providers to support your care.
2. How We Use Your Information
Deliver healthcare services (telehealth, in-person, house calls)
Maintain your medical record and track treatment plans
Process payments and submit insurance claims
Improve service functionality and patient experience
Communicate appointment reminders and service updates
Fulfill legal and regulatory obligations (e.g., HIPAA)
3. How We Share Your Information
We share information only as necessary and in accordance with HIPAA and other applicable laws.
3.1 With Licensed Providers
To deliver care, your information is shared with authorized clinicians.
3.2 With Trusted Third Parties
We may share information with:
Payment processors (e.g., Stripe, Square)
Labs, imaging centers, and pharmacies
Technology vendors that maintain our platform
These vendors must comply with HIPAA and sign Business Associate Agreements (BAAs) where required.
3.3 With Insurance Providers
To submit claims or verify coverage.
3.4 Legal Requirements
To comply with law, respond to subpoenas or court orders, prevent fraud, or protect health and safety.
3.5 Business Transfers
If eCure is merged or sold, your information may be transferred in accordance with applicable privacy laws.
4. Your Rights
You have the right to:
Access and request a copy of your health records
Request corrections to inaccurate or incomplete data
Request restrictions on how we use or share your information (where legally permissible)
Opt out of non-essential communications
File a complaint with us or with the U.S. Department of Health & Human Services
5. Data Security
We implement administrative, physical, and technical safeguards to protect your data, including:
Encrypted storage and transmission
Role-based access controls
Ongoing security reviews and audits
While we follow best practices, no system can be guaranteed 100% secure. Please contact us immediately if you suspect unauthorized access.
6. Cookies & Tracking Technologies
Our website may use cookies and analytics tools (e.g., Google Analytics) to improve performance and understand user behavior. You can adjust cookie settings in your browser preferences.
7. Children’s Privacy
At eCure Health & Wellness, we are committed to protecting the privacy of children who access our services, either directly or under the care of a parent or legal guardian. Our policies are designed to comply with the Children’s Online Privacy Protection Act (COPPA) and the Health Insurance Portability and Accountability Act (HIPAA).
Children Under 13
We do not knowingly collect personal information online from children under the age of 13 without verifiable parental consent. If we learn that we have inadvertently collected such data, we will delete it promptly.
Parents or guardians must create and manage any account used to access services for a child under 13. Children under 13 should not use our website, app, or telehealth platform independently.
Children Ages 13–17
We may collect limited information from minors aged 13–17 with parental or guardian consent and only as needed for medical treatment, appointment scheduling, or health records. All data is treated in accordance with HIPAA and applicable state laws.
Parental Rights
Parents and legal guardians have the right to:
Review, update, or delete their child’s information
Revoke consent for further collection or use
Request a copy of any health information shared via our platform
Security of Minor Information
We use strict safeguards to protect the information of minors, including:
Encrypted data transmission
Secure user portals
Access limited to authorized personnel only
Educational or Promotional Content
We do not market or send promotional material directly to children. Any email communications related to pediatric care are sent to parents or guardians only.
8. Data Retention
We retain your data for as long as required to:
Deliver care
Fulfill legal obligations (including medical record retention laws)
Resolve disputes or enforce agreements
9. Third-Party Links
Our website or communications may contain links to third-party platforms. We are not responsible for the privacy practices of those sites. Please review their policies directly
10. International Use
Our Services are designed for U.S.-based users. If you access our services from outside the United States, your data may be transferred to and processed in the U.S.
11. Updates to This Policy
We may update this policy periodically. We will notify you of any material changes by posting a revised policy and updating the “Last Updated” date above. Continued use of our Services constitutes your acceptance of any changes.
12. Contact Us
For questions, access requests, or complaints, contact:
eCure📧 Email: admin@ecureclinic.com
📞 Phone: 205-498-5519
📬 Mailing Address: 120 19th St N, Suite 321, Birmingham, AL 35203