Terms and Conditions

Effective date: April 2024

These Terms and Conditions ("Terms") outline the agreement between you ("patient," "you," or "your") and eCure Health & Wellness ("eCure," "we," "us," or "our"). By receiving care through eCure, whether via telehealth, in-office, house call, or through our website or mobile application, you agree to these Terms. Please read them carefully.

1. Introduction

Purpose

This document establishes the expectations and responsibilities between eCure and our patients regarding medical care, financial obligations, privacy, and use of services.

Scope

These Terms apply to all services provided by eCure in all 50 U.S. states, including consultations, diagnostics, treatment, follow-up, and patient communication.

2. Patient Rights and Responsibilities

Access to Care

Patients may schedule appointments online, via phone, or through our patient portal. Appointment availability may vary by location, provider licensure, or state-specific regulations.

Patient Responsibilities

Patients agree to:

  • Provide complete and accurate health information.

  • Arrive on time or be present and prepared for virtual visits.

  • Follow recommended treatment plans and ask questions when unclear.

Right to Informed Consent

You have the right to receive clear explanations of proposed treatments and must provide consent before any treatment is administered.

Right to Refuse Treatment

You may refuse treatment at any time. Your decision will be respected and documented, and your provider will discuss alternatives or consequences as needed.

3. Financial Policies

Payment for Services

Payment is due at the time of service unless otherwise arranged. Accepted forms of payment include credit/debit cards, HSA/FSA, and select insurance plans.

Insurance Information

If using insurance, you authorize eCure to submit claims and assign benefits. You are responsible for co-pays, deductibles, or non-covered services.

Cancellation and No-Show Policy

Appointments canceled with less than 24 hours' notice or missed without notice may result in a $50 fee.

Late Payment Fees

Balances not paid within 30 days may be subject to late fees or collection efforts. Payment plans may be available upon request.

4. Communication and Privacy

Privacy Policy Acknowledgment

By receiving care, you acknowledge that you have received and reviewed our Privacy Policy and Notice of Privacy Practices.

HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the confidentiality of your medical information.

Communication Methods

We may communicate with you via phone, email, text, secure portal, or app notifications. You consent to receive such communications unless you opt out.

Confidentiality

Your medical information is confidential. We only share it with your consent or as required by law.

5. Medical Disclaimer

Non-Emergency Use

Our Services are not appropriate for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency facility.

No Substitute for Professional Advice

Information on our website or communications is for informational purposes only and not a substitute for personalized medical advice.

User Responsibility

You are responsible for your health decisions and should consult with a licensed healthcare provider for medical concerns.

6. Intellectual Property

All content created and published by eCure Health & Wellness—including but not limited to blog posts, videos, graphics, guides, downloads, PDFs, presentations, clinical forms, social media content, and course materials—is the intellectual property of eCure Health & Wellness and is protected under United States copyright law, applicable federal statutes, and international agreements.

Ownership and Usage Rights

Unless otherwise noted, all content is the exclusive property of eCure Health & Wellness. This includes:

  • Digital resources (eBooks, wellness guides, checklists)

  • Clinical forms and patient education materials

  • Logos, branding, and website content

  • Social media captions, images, and videos

  • Any downloadable or email-distributed materials

Unauthorized copying, sharing, modification, resale, or distribution—whether personal, commercial, or public—is strictly prohibited without prior written consent.

Sharing Policy

We welcome sharing our publicly available content under the following conditions:

  • You do not alter the content in any way

  • You credit eCure Health & Wellness as the original source

  • You link back to our original website or social media account when shared digitally

  • You do not claim authorship or affiliate status

You may not share protected or member-exclusive content, paid downloads, or medical forms without formal permission.

Consent Requirements

You must obtain written consent from eCure to:

  • Reproduce or republish our content for commercial use

  • Use our brand name, logo, or likeness for marketing purposes

  • Share downloadable materials with groups or on organizational platforms

  • Include our content in courses, email lists, or training sessions

To request permission, email: admin@ecureclinic.com

Copyright Infringement Policy

We take intellectual property violations seriously. If you improperly use, share, or profit from our content without authorization, we reserve the right to:

  • Issue takedown notices under the DMCA (Digital Millennium Copyright Act)

  • Pursue legal action for damages or misrepresentation

  • Restrict or revoke your access to our platforms or services

Legal Compliance

This policy is enforceable under U.S. federal law and applicable intellectual property laws in all 50 states. By accessing or sharing our content, you agree to comply with these terms.Restrictions on Use

You may not reproduce, republish, or distribute any content from our website or materials without our prior written permission.

7. Termination of Agreement

Circumstances for Termination

This agreement may be terminated by either party for any reason, including violation of policies, inappropriate behavior, or non-payment. We may also terminate if care is no longer clinically appropriate via telehealth.

8. Governing Law

Jurisdiction

These Terms are governed by the laws of the State of Alabama, unless otherwise required by the laws of the patient’s location at the time of service.

9. Dispute Resolution

Arbitration

In the event of a dispute, both parties agree to resolve the matter through confidential binding arbitration rather than litigation, in accordance with the American Arbitration Association rules.

10. Contact Information

eCure Health & Wellness
120 19th St N, Suite 321
Birmingham, AL 35203
Phone: 205-498-5519
Email: admin@ecureclinic.com

11. Additional Terms

Telehealth

You acknowledge that services may be delivered via secure video or audio communication and that telehealth has limitations. You agree to verify your location before each visit.

Social Media and Reviews

We encourage honest feedback but request that any complaints be first addressed directly with our team. Public posts should not include personal health information.

State-Specific Requirements

We comply with the telehealth, prescribing, and documentation requirements of each state where we practice. Some services may be restricted or unavailable depending on your state laws.